Contact
Contact & Support
Questions about the programme, your account, or your next step? Choose the right address below and tell us what you need help with.
Reach Us
Two addresses, both read
Support
Accounts, payments, access, refunds and anything technical.
help@jointransform.com
Include: your full name, the email you registered with, and — for payment issues — your Razorpay payment ID (it’s in your receipt). Support messages are read and answered by a person.
General
Partnerships, press, speaking, or anything that isn’t about your account.
hello@lifespeaks.com
We aim to route general enquiries to the right person quickly — if it’s about your access or payment, the support address above is faster.
Before You Write
A few things to check first
For access and payment questions, these checks can help you find the next step. Contact support if you still need assistance.
Missing your activation email?
Check your spam or promotions folder first — welcome emails routinely land there. Still nothing after a few hours? Write to support with your registered email.
Payment succeeded but no access?
Access unlocks automatically when Razorpay confirms your payment. If it hasn't within a few minutes, send us your Razorpay payment ID (it's in your receipt) and we'll fix it.
Can't log in?
Use “Forgot your password?” on the login page for a fresh reset link. If your account isn't active yet, the reset won't work — that means your payment or code still needs completing.
Payment failed?
Failed attempts are never charged twice — you can retry checkout safely. If money left your account without access, send your Razorpay payment ID to support.
For program questions, the FAQ covers the rest — and the How It Works page walks the entire experience end to end.
Your next chapter
Most questions have answers already
The FAQ covers the program, the diagnostic, payments, codes and technical questions.